{"id":367,"date":"2025-12-28T08:58:57","date_gmt":"2025-12-28T07:58:57","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=367"},"modified":"2026-03-17T09:44:30","modified_gmt":"2026-03-17T08:44:30","slug":"how-do-i-forward-mail-to-mybox-com","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-forward-mail-to-mybox-com\/","title":{"rendered":"How do I forward mail to mybox.com"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">To maintain and use only email boxes as part of mybox.com, which may be required if your website, e.g. an online store, is on a dedicated platform, or you simply do not want to migrate your current website yet, but you want email boxes to work on your account at <a href=\"https:\/\/mybox.com\">mybox.com<\/a> you just need to follow a few steps.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-forward-mail-to-mybox-com\/#When_a_domain_is_NOT_to_be_delegated_to_DNS_servers_myboxcom\" >When a domain is NOT to be delegated to DNS servers mybox.com<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-forward-mail-to-mybox-com\/#When_a_domain_TO_be_delegated_to_DNS_servers_myboxcom\" >When a domain TO be delegated to DNS servers mybox.com<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_a_domain_is_NOT_to_be_delegated_to_DNS_servers_myboxcom\"><\/span>When a domain is NOT to be delegated to DNS servers mybox.com<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Add the domain to the list by parking it. <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/parking-a-domain-in-mybox\/\">HERE<\/a> you will find the guide.<br>This will make the domain list and, above all, in the configuration of our systems, preparing them for further steps. Note that it will communicate a potential error with an annotation that the domain is not properly delegated to the DNS servers mybox.com. You can ignore these messages.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-3681755876\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\"><strong>2.<\/strong> Log in to the service provider&#8217;s panel where the domain is currently delegated and proceed to edit <strong>the DNS zone<\/strong>.<br>Modify the settings for the <strong>MX<\/strong> records responsible for mail (by deleting those that are currently there) and by modifying the <strong>SPF<\/strong> record.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Rekordy MX:\n- mx-1.mybox.com\n- mx-2.mybox.com<\/code><\/pre>\n\n\n\n<pre class=\"wp-block-code\"><code>Rekord SPF:\n- v=spf1 include:_mail.mybox.com -all<\/code><\/pre>\n\n\n\n<pre class=\"wp-block-code\"><code>DMARC record:\n- _dmarc.domainname.com\n- v=DMARC1; p=none; sp=none; rua=mailto:dmarc-reports@mybox.com<\/code><\/pre>\n\n\n\n<pre class=\"wp-block-code\"><code>DKIM record (note: example - get the code from the DNS zone in the mybox panel):\n- mybox._domainkey.domainname.com\n- v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC9GRPMo4TnZrgb54tfQEQAEz1J0jrcJkFqsWHrgl3AVXsssq8lWV6PsG7HEg3LLa2THo1 HZ0G9Oqyj2\/S1gqRcAilu8htC1QT6m+83tMC573l70WHJj2GbqYyETH610+jshCsy4DbewNxwsKz+gZArmR6Dm\/2YMtUikwYdrTj9kQIDAQAB<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of an external delegation and the desire to use DKIM correctly, after adding a record in the DNS zone at an external service provider, contact our support department by opening a request via the Helpdesk 24h.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong> That&#8217;s all. Remember that any modifications to the server settings and the domain DNS zone require the so-called propagation, i.e. the broadcasting of changes on the Internet, which may take up to 24 hours. Therefore, the changes will not be visible immediately after they are made.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.<\/strong> Make sure that the <em><strong>Mail Service<\/strong><\/em> for the domain is active according to <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-activate-my-email-service-in-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\">THIS<\/a> article. Activation of the mail service will only be possible if the domain is correctly directed to mybox.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_a_domain_TO_be_delegated_to_DNS_servers_myboxcom\"><\/span>When a domain TO be delegated to DNS servers mybox.com<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Add the domain to the list by parking it. <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/parking-a-domain-in-mybox\/\">HERE<\/a> you will find the guide.<br>This will make the domain list and, above all, in the configuration of our systems, preparing them for further steps. Note that it will communicate a potential error with an annotation that the domain is not properly delegated to <a href=\"https:\/\/mybox.com\">the DNS servers mybox.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong> Once the domain is parked and appears in the list, you can edit the DNS zone, preparing it to indicate that the website loads from external servers. <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-dns-zone\/\">HERE<\/a> you will find information on how to proceed to editing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this way, you will be able to edit type A records with a direction to an external IP address and, if necessary, add more records, thus mapping the DNS zone currently still active with another service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong> In the <em><strong>&#8220;Email&#8221;<\/strong><\/em> section of the <em><strong>&#8220;the mybox panel&#8221;,<\/strong><\/em> create mailboxes in your domain. <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-or-remove-email-inboxes\/\">HERE<\/a> you will find a guide on how to do this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3a.<\/strong> In a situation where the mailboxes have worked with another service provider so far, you can import messages using the import tool that we provide. <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-or-remove-email-inboxes\/\">HERE<\/a> you will find information on this issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.<\/strong> When the mailboxes are created and the DNS zone is prepared for the type <strong>A<\/strong> records responsible for the operation of the website, you can change the DNS servers in the panel where the domain is registered, thus delegating the domain, replacing the DNS servers with the following:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>- ns1.mybox.com\n- ns2.mybox.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.<\/strong> That&#8217;s all. Remember that any modifications to the server settings and the domain DNS zone require the so-called propagation, i.e. the broadcasting of changes on the Internet, which may take up to 24 hours. Therefore, the changes will not be visible immediately after they are made.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.<\/strong> Make sure the <em><strong>Mail Service<\/strong><\/em> for the domain is active according to <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-activate-my-email-service-in-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\">THIS<\/a> article. Activation of the mail service will only be possible if the domain is correctly directed to mybox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[995,1001,1002,1014,2058,2998,170,176,203,242,281,346,353,671],"class_list":["post-367","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-dmarc-record","manual_kb_tag-dkim-record","manual_kb_tag-spf-record","manual_kb_tag-mybox-com","manual_kb_tag-email-hosting","manual_kb_tag-mailboxes","manual_kb_tag-dns-propagation","manual_kb_tag-nameserver-change","manual_kb_tag-dns-zone","manual_kb_tag-mybox","manual_kb_tag-email-forwarding","manual_kb_tag-mybox-email","manual_kb_tag-domain-delegation","manual_kb_tag-mx-records"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/367\/revisions"}],"predecessor-version":[{"id":3838,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/367\/revisions\/3838"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=367"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=367"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}