{"id":349,"date":"2025-12-28T20:30:18","date_gmt":"2025-12-28T19:30:18","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=349"},"modified":"2026-04-02T09:28:21","modified_gmt":"2026-04-02T07:28:21","slug":"how-do-i-edit-my-contact-information","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/","title":{"rendered":"How do I edit my contact information?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Keeping your account details up to date ensures that you receive critical service notifications, security alerts, and properly addressed billing documents. You can modify your profile information directly through the <strong>mybox panel<\/strong>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/#Context\" >Context<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/#How_to_update_your_profile\" >How to update your profile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/#Distinction_Contact_Updates_vs_Legal_Cession\" >Distinction: Contact Updates vs. Legal Cession<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-edit-my-contact-information\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Context\"><\/span>Context<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your contact information represents the administrative layer of your account. This includes your primary email address, phone number, and physical address. While you can update these details for communication purposes at any time, changes to the legal entity owning the account (such as moving from a private person to a company) require a different process called a &#8220;cession.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_update_your_profile\"><\/span>How to update your profile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-462820455\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To modify your current contact details, follow these steps:<\/p>\n\n\n\n<ul start=\"1\" class=\"wp-block-list\">\n<li><strong>Access Settings:<\/strong> Log in to the <strong>mybox panel<\/strong>. Click on your name in the top-right corner and select <strong>Settings<\/strong> from the dropdown menu.<\/li>\n<\/ul>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"357\" height=\"191\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-189.png\" alt=\"\" class=\"wp-image-4234\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-189.png 357w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-189-300x161.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-189-18x10.png 18w\" sizes=\"auto, (max-width: 357px) 100vw, 357px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<ul start=\"1\" class=\"wp-block-list\">\n<li><strong>Locate Profile Module:<\/strong> On the <strong>Account Settings<\/strong> page, find the <strong>My Profile<\/strong> section. this displays the contact information currently associated with your account.<\/li>\n<\/ul>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"977\" height=\"882\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-191.png\" alt=\"\" class=\"wp-image-4237\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-191.png 977w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-191-300x271.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-191-768x693.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-191-13x12.png 13w\" sizes=\"auto, (max-width: 977px) 100vw, 977px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<ul start=\"1\" class=\"wp-block-list\">\n<li><strong>Enter Edit Mode:<\/strong> Click the <strong>Edit<\/strong> button at the bottom of the profile section.<\/li>\n\n\n\n<li><strong>Save Changes:<\/strong> Update the necessary fields and click <strong>Change Contact Details<\/strong> to sync the new information with our system.<\/li>\n<\/ul>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"836\" height=\"309\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-192.png\" alt=\"\" class=\"wp-image-4238\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-192.png 836w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-192-300x111.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-192-768x284.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-192-18x7.png 18w\" sizes=\"auto, (max-width: 836px) 100vw, 836px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Contact_Updates_vs_Legal_Cession\"><\/span>Distinction: Contact Updates vs. Legal Cession<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to distinguish between updating your mailing details and changing the account owner:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Update:<\/strong> Changing your phone number, secondary email, or moving to a new home address. This can be done instantly via the steps above.<\/li>\n\n\n\n<li><strong>Account Cession:<\/strong> If you are selling your website or transferring the account from a person to a business entity, this is a legal transfer of ownership. This requires a formal cession process rather than a simple settings edit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Billing &amp; Invoices:<\/strong> Updating your profile settings will apply to <em>future<\/em> invoices. If you have an unpaid pro-forma invoice that requires a data change, do not pay it yet. Instead, contact our <strong>24h Helpdesk<\/strong> to have the document re-issued with the correct details.<\/li>\n\n\n\n<li><strong>Domain Verification:<\/strong> For global domains (.com, .net, etc.), changing your profile email may trigger a mandatory ICANN verification email to ensure your contact data remains valid.<\/li>\n\n\n\n<li><strong>Security Alerts:<\/strong> Ensure your primary email is one you check frequently, as this is where password reset links and resource limit alerts are sent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Maintaining accurate contact data is the best way to ensure uninterrupted service and clear communication. By using the <strong>Settings<\/strong> menu in the <strong>mybox panel<\/strong>, you can keep your administrative profile aligned with your current contact preferences.<\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M2 10h4v12H2V10zm20 1c0-1.1-.9-2-2-2h-6.31l.95-4.57.02-.2c0-.26-.11-.5-.29-.68L13.17 2 7.59 7.59C7.22 7.95 7 8.45 7 9v11c0 1.1.9 2 2 2h8c.82 0 1.54-.5 1.84-1.22l3.02-7.05c.09-.23.14-.47.14-.73v-2z\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Note<\/div><\/div><div class=\"onethird-callout__body\">Keeping your data, especially contact information, up to date ensures that you can be contacted and correspondence is properly delivered.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[42,64],"manual_kb_tag":[283,330,460,1074,1102,2118,2216,3508,3509,3510,3511,3512,3513,3514,3515,3516],"class_list":["post-349","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-miscellaneous","manualknowledgebasecat-account-management","manual_kb_tag-mybox-panel","manual_kb_tag-administration-panel","manual_kb_tag-account-settings","manual_kb_tag-contact-information","manual_kb_tag-helpdesk-support","manual_kb_tag-profile-settings","manual_kb_tag-pro-forma-invoice","manual_kb_tag-contact-details","manual_kb_tag-edit-contact-information","manual_kb_tag-change-contact-details","manual_kb_tag-mybox-administration","manual_kb_tag-proforma-invoice","manual_kb_tag-edit-contact-details","manual_kb_tag-update-contact-information","manual_kb_tag-administration-dashboard","manual_kb_tag-help-desk-platform"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/349\/revisions"}],"predecessor-version":[{"id":4239,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/349\/revisions\/4239"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=349"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}