{"id":265,"date":"2025-12-28T20:31:30","date_gmt":"2025-12-28T19:31:30","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=265"},"modified":"2026-06-08T09:08:06","modified_gmt":"2026-06-08T07:08:06","slug":"how-do-i-activate-my-email-service-in-panel","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-activate-my-email-service-in-panel\/","title":{"rendered":"How do I activate my email service in the mybox panel?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">When you add or park a domain in the Mybox control panel, the email service is not activated automatically. This is because the domain must first be correctly configured to direct email traffic to Mybox mail servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before activating the email service, make sure your domain&#8217;s DNS settings have been configured correctly.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-activate-my-email-service-in-panel\/#Which_DNS_servers_should_I_delegate_a_parked_domain_to\" >Which DNS servers should I delegate a parked domain to?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-activate-my-email-service-in-panel\/#How_do_I_modify_the_records_in_the_DNS_zone_with_my_current_carrier_so_that_the_email_service_works_properly_under_myboxcom\" >How do I modify the records in the DNS zone with my current carrier so that the email service works properly under mybox.com?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_DNS_servers_should_I_delegate_a_parked_domain_to\"><\/span>Which DNS servers should I delegate a parked domain to?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-3862570530\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To make a full delegation, at the registrar where the domain was purchased and is maintained, change the records to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ns1.mybox.com\nns2.mybox.com<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_I_modify_the_records_in_the_DNS_zone_with_my_current_carrier_so_that_the_email_service_works_properly_under_myboxcom\"><\/span>How do I modify the records in the DNS zone with my current carrier so that the email service works properly under mybox.com?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Set MX records to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>mx-1.mybox.com\nmx-2.mybox.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Set your SPF record to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>v=spf1 include:_mail.mybox.com -all<\/code><\/pre>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--note\" style=\"--ot-bg:#F1F8FF;--ot-border:#C0E0F8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Note<\/div><\/div><div class=\"onethird-callout__body\">Remember that changing both domain delegation and records is associated with propagation, i.e. announcing the change on the Internet. It is assumed that this process can take about 24 hours.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">When you are sure that the domain is correctly directed, go to the <em><strong>&#8220;Domains&#8221;<\/strong><\/em> section in the mybox panel, click on the selected domain in the list, then expand <em><strong>the &#8220;Actions&#8221;<\/strong><\/em> item and click the <em><strong>&#8220;Activate e-mail&#8221;<\/strong><\/em> button.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164-1024x247.png\" alt=\"\" class=\"wp-image-4169\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164-1024x247.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164-300x72.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164-768x185.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164-18x4.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-164.png 1304w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--note\" style=\"--ot-bg:#F1F8FF;--ot-border:#C0E0F8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Note<\/div><\/div><div class=\"onethird-callout__body\">If, despite the delegation of the domain, the system communicates the inability to launch the mail service, please contact our support department.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[671,1002,1225,1924,2421,3503,3767,3768,170,283,353,358,360,669],"class_list":["post-265","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-mx-records","manual_kb_tag-spf-record","manual_kb_tag-ns-mybox-com","manual_kb_tag-email-service","manual_kb_tag-change-nameservers","manual_kb_tag-modify-dns-records","manual_kb_tag-activate-email","manual_kb_tag-email-activation","manual_kb_tag-dns-propagation","manual_kb_tag-mybox-panel","manual_kb_tag-domain-delegation","manual_kb_tag-parked-domain","manual_kb_tag-domain-parking","manual_kb_tag-nameservers"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/265\/revisions"}],"predecessor-version":[{"id":4170,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/265\/revisions\/4170"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=265"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=265"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}