{"id":223,"date":"2025-12-17T10:18:01","date_gmt":"2025-12-17T09:18:01","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=223"},"modified":"2026-02-18T23:08:53","modified_gmt":"2026-02-18T22:08:53","slug":"error-message-in-prestashop","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-message-in-prestashop\/","title":{"rendered":"Error message in Prestashop"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M2 10h4v12H2V10zm20 1c0-1.1-.9-2-2-2h-6.31l.95-4.57.02-.2c0-.26-.11-.5-.29-.68L13.17 2 7.59 7.59C7.22 7.95 7 8.45 7 9v11c0 1.1.9 2 2 2h8c.82 0 1.54-.5 1.84-1.22l3.02-7.05c.09-.23.14-.47.14-.73v-2z\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Note<\/div><\/div><div class=\"onethird-callout__body\"><em><strong>&#8220;Drupal&#8221;<\/strong><\/em> and <em><strong>&#8220;PrestaShop&#8221;<\/strong><\/em> will be available at a later time, but not during the &#8220;Early Access&#8221; phase.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a situation where your <em><strong>Prestashop-based<\/strong> <\/em>store displays the following error, it is usually enough to change the PHP version<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Fatal error: Declaration of AdminLoginControllerCore::viewAccess() must be compatible with AdminControllerCore<\/strong><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I change the PHP version from the mybox panel?<\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-1111344489\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\"><strong>1.<\/strong> Log in to the mybox panel and go to the <em><strong>&#8220;Websites&#8221; section.<\/strong><\/em><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"213\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-86.png\" alt=\"\" class=\"wp-image-3950\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-86.png 231w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-86-13x12.png 13w\" sizes=\"auto, (max-width: 231px) 100vw, 231px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong> On the page that opens, you will find a list of websites associated with your customer account. On the right side of each of them there is a <em><strong>&#8220;Actions&#8221;<\/strong><\/em> button.<br>Click on it, then select <em><strong>&#8220;Edit&#8221;<\/strong><\/em> from the drop-down list.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"182\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87-1024x182.png\" alt=\"\" class=\"wp-image-3952\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87-1024x182.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87-300x53.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87-768x136.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87-18x3.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-87.png 1109w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong> In the window that appears, you will find a drop-down list of currently available PHP versions.<br>Select the version you want to use from it and save the changes by clicking on the <em><strong>&#8220;Save&#8221;<\/strong><\/em> button.<br>Keep in mind that the change will not be immediate. As a rule, the system will refresh the settings after about 5 minutes after saving the changes.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"687\" height=\"601\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-88.png\" alt=\"\" class=\"wp-image-3953\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-88.png 687w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-88-300x262.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-88-14x12.png 14w\" sizes=\"auto, (max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[125,25],"manual_kb_tag":[283,331,445,606,818,962,1292,1518,2001,2933,3071,3852,3853,3854,3855,242],"class_list":["post-223","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-websites","manualknowledgebasecat-hosting","manual_kb_tag-mybox-panel","manual_kb_tag-customer-account","manual_kb_tag-prestashop","manual_kb_tag-early-access","manual_kb_tag-php","manual_kb_tag-hosting-control-panel","manual_kb_tag-server-configuration","manual_kb_tag-find","manual_kb_tag-prestashop-troubleshooting","manual_kb_tag-change-php-version","manual_kb_tag-php-version","manual_kb_tag-prestashop-fatal-error","manual_kb_tag-prestashop-error","manual_kb_tag-php-compatibility","manual_kb_tag-mybox-websites","manual_kb_tag-mybox"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/223\/revisions"}],"predecessor-version":[{"id":3832,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/223\/revisions\/3832"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=223"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=223"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}