{"id":209,"date":"2025-12-17T09:42:29","date_gmt":"2025-12-17T08:42:29","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=209"},"modified":"2026-06-02T06:58:53","modified_gmt":"2026-06-02T04:58:53","slug":"error-401-authorization-required","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/","title":{"rendered":"Error 401 \u2013 Authorization Required"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Error 401 indicates that access to the requested resource requires authentication, and the provided credentials are missing, incorrect, or not accepted.<\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--note\" style=\"--ot-bg:#F1F8FF;--ot-border:#C0E0F8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Remark<\/div><\/div><div class=\"onethird-callout__body\">Please make sure that you have entered the correct login details!<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#What_Error_401_means\" >What Error 401 means<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#Common_causes\" >Common causes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#1_Incorrect_login_credentials\" >1. Incorrect login credentials<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#2_Missing_access_rights\" >2. Missing access rights<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#3_Unsupported_authentication_method\" >3. Unsupported authentication method<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#4_Corrupted_or_misconfigured_authorization_data\" >4. Corrupted or misconfigured authorization data<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#Practical_implications\" >Practical implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#How_to_resolve_it\" >How to resolve it<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/error-401-authorization-required\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Error_401_means\"><\/span>What Error 401 means<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a 401 error appears:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the server requires login credentials<\/li>\n\n\n\n<li>authentication was not provided or failed<\/li>\n\n\n\n<li>access is restricted until valid authorization is supplied<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n<div id=\"mybox-3315916664\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Unlike a 403 error, a 401 specifically relates to authentication rather than general permission.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_causes\"><\/span>Common causes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Incorrect_login_credentials\"><\/span>1. Incorrect login credentials<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The most frequent cause is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wrong username<\/li>\n\n\n\n<li>incorrect password<\/li>\n\n\n\n<li>expired credentials<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Missing_access_rights\"><\/span>2. Missing access rights<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The user may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>not belong to an authorized group<\/li>\n\n\n\n<li>not have permission to access the resource<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Unsupported_authentication_method\"><\/span>3. Unsupported authentication method<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some browsers or clients may not support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>required authentication protocols<\/li>\n\n\n\n<li>specific login mechanisms used by the server<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Corrupted_or_misconfigured_authorization_data\"><\/span>4. Corrupted or misconfigured authorization data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Issues may occur if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>password files are damaged<\/li>\n\n\n\n<li>authentication configuration is incorrect<\/li>\n\n\n\n<li>server security settings are misconfigured<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_implications\"><\/span>Practical implications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A 401 error means the resource exists, but access is blocked until valid authentication is provided.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_resolve_it\"><\/span>How to resolve it<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To fix the issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>verify login credentials (username and password)<\/li>\n\n\n\n<li>ensure you are using the correct authentication method<\/li>\n\n\n\n<li>check if your account has access permissions<\/li>\n\n\n\n<li>try logging in again or resetting credentials if needed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Error 401 occurs when a request cannot be authorized due to missing or invalid credentials, requiring correct authentication before access is granted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[25,51],"manual_kb_tag":[],"class_list":["post-209","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-hosting","manualknowledgebasecat-types-of-http-errors"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/209\/revisions"}],"predecessor-version":[{"id":5393,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/209\/revisions\/5393"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=209"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=209"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}