{"id":185,"date":"2025-12-17T09:25:17","date_gmt":"2025-12-17T08:25:17","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=185"},"modified":"2026-04-02T10:06:24","modified_gmt":"2026-04-02T08:06:24","slug":"delete-a-mail-alias","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/","title":{"rendered":"Delete a mail alias"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Removing an email alias stops the redirection of messages to your primary mailboxes. You can either delete the entire alias address or selectively remove specific recipients if the alias forwards to multiple people.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Context\" >Context<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Method_1_Full_Alias_Deletion\" >Method 1: Full Alias Deletion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Method_2_Removing_Specific_Recipients\" >Method 2: Removing Specific Recipients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Distinction_Deleting_an_Alias_vs_Deleting_a_Mailbox\" >Distinction: Deleting an Alias vs. Deleting a Mailbox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/delete-a-mail-alias\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Context\"><\/span>Context<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When an alias is deleted, any mail sent to that address will no longer be delivered and will typically return a &#8220;User Unknown&#8221; error to the sender. This action does not delete the messages already stored in the recipient mailboxes; it only removes the &#8220;pointer&#8221; that directs new mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Full_Alias_Deletion\"><\/span>Method 1: Full Alias Deletion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-708645023\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">This is the fastest way to completely remove an alias and all its associated forwarding rules from the <strong>mybox panel<\/strong>.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Locate the Alias:<\/strong> Go to the <strong>Email<\/strong> tab in your dashboard.<\/li>\n\n\n\n<li><strong>Open Actions:<\/strong> Find the alias you wish to remove in the list.<\/li>\n\n\n\n<li><strong>Delete:<\/strong> Click the <strong>Actions<\/strong> button next to the alias name and select <strong>Delete<\/strong>.<\/li>\n\n\n\n<li><strong>Confirm:<\/strong> A prompt will appear asking you to confirm the action. Review the list of affected forwarding addresses and click to finalize.<\/li>\n<\/ol>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"247\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-75.png\" alt=\"\" class=\"wp-image-3753\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-75.png 850w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-75-300x87.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-75-768x223.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-75-18x5.png 18w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"274\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-76.png\" alt=\"\" class=\"wp-image-3755\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-76.png 608w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-76-300x135.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-76-18x8.png 18w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_Removing_Specific_Recipients\"><\/span>Method 2: Removing Specific Recipients<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use this method if your alias forwards to multiple people and you only want to stop delivery to one of them while keeping the alias active for others.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>View Alias Details:<\/strong> In the <strong>Email<\/strong> list, click on the alias name or the <strong>Details<\/strong> button.<\/li>\n\n\n\n<li><strong>Manage Forwarding:<\/strong> Select the <strong>Recipients<\/strong> tab.<\/li>\n\n\n\n<li><strong>Remove Address:<\/strong> Locate the specific email address that should no longer receive these messages and click <strong>Delete<\/strong> next to it.<\/li>\n\n\n\n<li><strong>Save:<\/strong> Confirm the change when prompted.<\/li>\n<\/ol>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"854\" height=\"338\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-77.png\" alt=\"\" class=\"wp-image-3756\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-77.png 854w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-77-300x119.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-77-768x304.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-77-18x7.png 18w\" sizes=\"auto, (max-width: 854px) 100vw, 854px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Deleting_an_Alias_vs_Deleting_a_Mailbox\"><\/span>Distinction: Deleting an Alias vs. Deleting a Mailbox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deleting an Alias:<\/strong> Only removes the redirection rule. No actual stored emails are lost because an alias has no storage of its own.<\/li>\n\n\n\n<li><strong>Deleting a Mailbox:<\/strong> Permanently removes the physical storage, all saved emails, and the login credentials. This action is irreversible.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Immediate Effect:<\/strong> Once an alias or recipient is deleted in the <strong>mybox panel<\/strong>, the change takes effect on the mail server almost instantly.<\/li>\n\n\n\n<li><strong>Outgoing Mail:<\/strong> After deleting an alias, it will no longer be available as an option in the &#8220;From&#8221; dropdown menu in <strong>mail.mybox.com<\/strong>.<\/li>\n\n\n\n<li><strong>Clean-up:<\/strong> If you are deleting an alias to replace it with a full mailbox of the same name, you must delete the alias first to &#8220;free up&#8221; the address before the system will allow you to create the new mailbox.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Managing the lifecycle of your email addresses is simple within the <strong>mybox panel<\/strong>. Whether you are retiring an old department address or updating a distribution list, you can precisely control where your incoming mail is routed.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[18,41],"manual_kb_tag":[1141,3956,3957,3958,3959,3960,3961,3962,3963,3964],"class_list":["post-185","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email-aliases","manualknowledgebasecat-email","manual_kb_tag-alias-management","manual_kb_tag-delete-mail-alias","manual_kb_tag-remove-email-alias","manual_kb_tag-mail-alias-deletion","manual_kb_tag-remove-alias-forwarding","manual_kb_tag-delete-forwarding-address","manual_kb_tag-email-forwarding-address","manual_kb_tag-manage-email-aliases","manual_kb_tag-alias-details","manual_kb_tag-recipients-list"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/185\/revisions"}],"predecessor-version":[{"id":3757,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/185\/revisions\/3757"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=185"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=185"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}