{"id":157,"date":"2025-12-17T09:11:47","date_gmt":"2025-12-17T08:11:47","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=157"},"modified":"2026-02-23T10:15:26","modified_gmt":"2026-02-23T09:15:26","slug":"contact-with-customer-service-via-helpdesk-24h","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/contact-with-customer-service-via-helpdesk-24h\/","title":{"rendered":"Contact with Customer Service via Helpdesk 24h"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">The fastest way to get help is through the <strong>Helpdesk 24h<\/strong> built into your mybox panel. Once you&#8217;re logged in, your identity is verified automatically \u2014 so you can submit a request without filling in your account details manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Helpdesk 24h handles questions about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical issues<\/strong> \u2013 how your hosting, email, or website works<\/li>\n\n\n\n<li><strong>Service selection<\/strong> \u2013 help choosing the right plan or add-on<\/li>\n\n\n\n<li><strong>Billing and invoices<\/strong> \u2013 payments, receipts, and account charges<\/li>\n\n\n\n<li><strong>Account changes<\/strong> \u2013 plan upgrades, contract terms<\/li>\n<\/ul>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/contact-with-customer-service-via-helpdesk-24h\/#Community_support\" >Community support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/contact-with-customer-service-via-helpdesk-24h\/#How_to_submit_a_request\" >How to submit a request:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/contact-with-customer-service-via-helpdesk-24h\/#Helpdesk_Assistant\" >Helpdesk Assistant<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Community_support\"><\/span><strong>Community support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2140674705\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">You can also reach our team and other users through the mybox Discord channel. mybox team members actively participate in discussions &#8211; for general questions, it&#8217;s often the fastest way to get a practical answer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For account-specific or sensitive matters, conversations may be redirected to Helpdesk 24h to ensure proper handling and data protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/en\/join-us\" target=\"_blank\" rel=\"noreferrer noopener\">Join the mybox Discord \u2192<\/a><\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Note<\/div><\/div><div class=\"onethird-callout__body\">If you have a freemium plan(OneBox) and want human support, you will need to purchase the Hands-On Support Add-on. Check out our complete list of add-ons in the <a href=\"https:\/\/panel.mybox.com\/store\/v\/index\/\" data-type=\"link\" data-id=\"https:\/\/panel.mybox.com\/store\/v\/index\/\">myBox store<\/a>. Without a paid plan or the add-on, you will not have access to human support. However, you will receive support from our AI agent for free. <\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_submit_a_request\"><\/span><strong>How to submit a request:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your<a href=\"https:\/\/panel.mybox.com\"> mybox panel<\/a><\/li>\n\n\n\n<li>Go to <strong>Helpdesk 24h<\/strong><\/li>\n\n\n\n<li>Click <strong>New ticket<\/strong><\/li>\n\n\n\n<li>Fill out the form and click <strong>Send<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting, you can track your ticket status directly in the Helpdesk 24h section. You&#8217;ll also receive a confirmation by email.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"839\" height=\"311\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-53.png\" alt=\"\" class=\"wp-image-3678\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-53.png 839w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-53-300x111.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-53-768x285.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-53-18x7.png 18w\" sizes=\"auto, (max-width: 839px) 100vw, 839px\" \/><\/figure>\n\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"595\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-54.png\" alt=\"\" class=\"wp-image-3679\" style=\"aspect-ratio:0.9949839802510636;width:590px;height:auto\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-54.png 592w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-54-298x300.png 298w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-54-150x150.png 150w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-54-12x12.png 12w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Helpdesk_Assistant\"><\/span><strong>Helpdesk Assistant<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the One Box plan, ticket responses are handled by Helpdesk AI Assistant \u2014 available 24\/7 directly in the panel. It reads your message and responds to your question within the ticket thread.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your issue requires human support, access to technical expert consultants is available through the Support add-on.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[42],"manual_kb_tag":[1361,1572,4039,4040,4041,4042,4043,226,283,978],"class_list":["post-157","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-miscellaneous","manual_kb_tag-customer-support","manual_kb_tag-technical-support","manual_kb_tag-helpdesk-platform","manual_kb_tag-billing-and-invoices","manual_kb_tag-accounting-support","manual_kb_tag-commercial-queries","manual_kb_tag-order-services","manual_kb_tag-customer-service","manual_kb_tag-mybox-panel","manual_kb_tag-helpdesk"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":10,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/157\/revisions"}],"predecessor-version":[{"id":3680,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/157\/revisions\/3680"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=157"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=157"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}