{"id":12069,"date":"2026-07-13T07:44:54","date_gmt":"2026-07-13T05:44:54","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=12069"},"modified":"2026-07-13T07:44:58","modified_gmt":"2026-07-13T05:44:58","slug":"how-to-find-your-public-ip-address","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/","title":{"rendered":"How to find your public IP address"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Your public IP address is the address that websites and online services use to identify your internet connection. Support teams may ask for it when investigating access issues, security restrictions, email delivery problems, or unexpected login attempts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A public IP address is assigned by your internet provider and can change over time, depending on your connection type. Sharing the correct address helps support teams verify logs and determine whether a request reached the server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#Public_IP_address_vs_local_IP_address\" >Public IP address vs. local IP address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#How_to_find_your_public_IP_address\" >How to find your public IP address<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#Method_1_Use_a_website_that_displays_your_IP_address\" >Method 1: Use a website that displays your IP address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#Method_2_Search_directly_in_your_browser\" >Method 2: Search directly in your browser<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#Make_sure_you_send_the_correct_address\" >Make sure you send the correct address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-find-your-public-ip-address\/#What_to_expect\" >What to expect<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Public_IP_address_vs_local_IP_address\"><\/span>Public IP address vs. local IP address<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-3381253363\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Your device may have both a public IP address and a local IP address.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Type<\/th><th>Purpose<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td>Public IP address<\/td><td>Identifies your internet connection on the internet<\/td><td>203.0.113.42<\/td><\/tr><tr><td>Local IP address<\/td><td>Identifies a device within your home or office network<\/td><td>192.168.1.25<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Support teams will usually need your public IP address, not the local address assigned by your router.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_find_your_public_IP_address\"><\/span>How to find your public IP address<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Use_a_website_that_displays_your_IP_address\"><\/span>Method 1: Use a website that displays your IP address<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open a browser and visit a website that shows your current public IP address, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/whatismyipaddress.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/whatismyipaddress.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ifconfig.me\/\" target=\"_blank\" rel=\"noopener\">https:\/\/ifconfig.me<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/icanhazip.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/icanhazip.com<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The page will display the IP address currently associated with your internet connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_Search_directly_in_your_browser\"><\/span>Method 2: Search directly in your browser<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open your preferred search engine and search for:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">what is my IP address<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Many search engines display your public IP address at the top of the results page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_you_send_the_correct_address\"><\/span>Make sure you send the correct address<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you switch between different networks, such as mobile data, office Wi-Fi, and home Wi-Fi, your public IP address may change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before contacting support, verify that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are connected to the same network where the problem occurred.<\/li>\n\n\n\n<li>The IP address was checked recently.<\/li>\n\n\n\n<li>You copied the entire address without modifications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue only occurs on one network, mention whether you are using home internet, mobile data, a company network, or a VPN.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_expect\"><\/span>What to expect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A public IP address helps support teams compare your connection with server logs and security systems. In some cases, support may ask for additional details, such as the time of the issue, the device you used, or screenshots of any error messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing the correct public IP address can make it easier to investigate network and access problems.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[28],"manual_kb_tag":[],"class_list":["post-12069","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-others"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/12069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/12069\/revisions"}],"predecessor-version":[{"id":12070,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/12069\/revisions\/12070"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=12069"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=12069"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=12069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}