{"id":1157,"date":"2025-12-28T06:59:21","date_gmt":"2025-12-28T05:59:21","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=1157"},"modified":"2026-06-03T07:17:03","modified_gmt":"2026-06-03T05:17:03","slug":"why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/","title":{"rendered":"Why can&#8217;t I see messages sent from an email client in mail.mybox.com?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If emails sent from an email client such as Outlook, Thunderbird, Apple Mail, or another mail application do not appear in the <strong>Sent<\/strong> folder when you log in to mybox Webmail, the cause is usually related to how the email client stores sent messages.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#Why_Does_This_Happen\" >Why Does This Happen?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#How_Email_Clients_Handle_Sent_Messages\" >How Email Clients Handle Sent Messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#How_to_Verify_the_Configuration\" >How to Verify the Configuration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#What_Happens_After_Correcting_the_Setting\" >What Happens After Correcting the Setting?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#Important_Note\" >Important Note<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-cant-i-see-messages-sent-from-an-email-client-in-mail-mybox-com\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Does_This_Happen\"><\/span>Why Does This Happen?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most email clients allow you to choose where sent messages are stored.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-1187606319\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Depending on the configuration, the client may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Save sent messages in the server&#8217;s <strong>Sent<\/strong> folder<\/li>\n\n\n\n<li>Save sent messages in a local folder created by the application<\/li>\n\n\n\n<li>Save sent messages in a custom IMAP folder<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the email client stores messages in its own local folder instead of the server&#8217;s <strong>Sent<\/strong> folder, the messages will not be visible when you log in to Webmail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Email_Clients_Handle_Sent_Messages\"><\/span>How Email Clients Handle Sent Messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Applications such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Outlook<\/li>\n\n\n\n<li>Mozilla Thunderbird<\/li>\n\n\n\n<li>Apple Mail<\/li>\n\n\n\n<li>Mail for Windows<\/li>\n\n\n\n<li>Mobile email applications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">often allow users to manually select the folder used for sent messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the folder selected is local to the application, the messages remain available only within that email client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Verify_the_Configuration\"><\/span>How to Verify the Configuration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open your email client and check the account settings related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copies &amp; Folders<\/li>\n\n\n\n<li>Sent Items<\/li>\n\n\n\n<li>IMAP Folder Mapping<\/li>\n\n\n\n<li>Special Folders<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Look for an option that specifies where sent messages are stored.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The folder should be configured to use the server&#8217;s <strong>Sent<\/strong> folder rather than a local folder created by the application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Happens_After_Correcting_the_Setting\"><\/span>What Happens After Correcting the Setting?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the email client is configured to save messages in the server&#8217;s <strong>Sent<\/strong> folder:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sent messages will appear in Webmail.<\/li>\n\n\n\n<li>Sent messages will be visible across all devices.<\/li>\n\n\n\n<li>The same Sent folder will be synchronized between email clients and Webmail.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Note\"><\/span>Important Note<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Messages that were previously stored in a local folder are not automatically moved to the server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want older messages to appear in Webmail, they may need to be manually copied or moved into the server&#8217;s <strong>Sent<\/strong> folder using the email client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If emails sent from an email client do not appear in <strong>mail.mybox.com<\/strong>, the most common cause is that the application is storing sent messages in a local folder instead of the server&#8217;s <strong>Sent<\/strong> folder. Check your email client&#8217;s folder settings and ensure that sent messages are being saved to the IMAP <strong>Sent<\/strong> folder on the server so they remain synchronized across all devices and Webmail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[30,41],"manual_kb_tag":[321,322,323,314,315,316,317,318,319,320],"class_list":["post-1157","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-configuration-of-email-clients","manualknowledgebasecat-email","manual_kb_tag-email-troubleshooting","manual_kb_tag-email-configuration","manual_kb_tag-email-setup","manual_kb_tag-webmail","manual_kb_tag-sent-messages","manual_kb_tag-email-clients","manual_kb_tag-email-applications","manual_kb_tag-sent-folder","manual_kb_tag-sent-items","manual_kb_tag-server-sent-directory"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1157\/revisions"}],"predecessor-version":[{"id":9603,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1157\/revisions\/9603"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=1157"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=1157"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=1157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}