{"id":1145,"date":"2025-12-28T07:01:39","date_gmt":"2025-12-28T06:01:39","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=1145"},"modified":"2026-02-23T01:49:34","modified_gmt":"2026-02-23T00:49:34","slug":"why-hasnt-a-lets-encrypt-certificate-been-generated-for-my-domain","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-hasnt-a-lets-encrypt-certificate-been-generated-for-my-domain\/","title":{"rendered":"Why hasn&#8217;t a Let&#8217;s Encrypt certificate been generated for my domain?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\"><em>Let&#8217;s Encrypt<\/em> certificates are generated automatically for domains delegated to the mybox name servers (ns1.mybox.com and ns2.mybox.com). If a certificate hasn&#8217;t appeared yet, the most likely cause is <strong>DNS propagation<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-hasnt-a-lets-encrypt-certificate-been-generated-for-my-domain\/#DNS_propagation_takes_time\" >DNS propagation takes time<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-hasnt-a-lets-encrypt-certificate-been-generated-for-my-domain\/#What_happens_if_generation_fails\" >What happens if generation fails<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DNS_propagation_takes_time\"><\/span><strong>DNS propagation takes time<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DNS changes can take up to <strong>24 hours<\/strong> to propagate fully across the internet. Until propagation is complete, the certificate cannot be generated \u2014 this is expected behavior, not an error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_happens_if_generation_fails\"><\/span><strong>What happens if generation fails<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-689371350\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">If the system encounters an issue during certificate generation, it retries automatically. The error message displayed in your <a href=\"https:\/\/panel.mybox.com\">mybox panel<\/a> includes information about the timing of the next attempt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No action is required on your end unless the certificate is still missing after <strong>24\u201348 hours<\/strong>.&nbsp;&nbsp;&nbsp;<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[11,25],"manual_kb_tag":[170,353,355,371,372,373,374,375,376,377],"class_list":["post-1145","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ssl-certificates","manualknowledgebasecat-hosting","manual_kb_tag-dns-propagation","manual_kb_tag-domain-delegation","manual_kb_tag-propagation-delay","manual_kb_tag-lets-encrypt","manual_kb_tag-ssl-certificate","manual_kb_tag-certificate-generation","manual_kb_tag-certificate-issuance","manual_kb_tag-name-servers","manual_kb_tag-domain-validation","manual_kb_tag-certificate-retry"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1145\/revisions"}],"predecessor-version":[{"id":6053,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1145\/revisions\/6053"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=1145"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=1145"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=1145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}