{"id":1090,"date":"2025-12-22T09:27:17","date_gmt":"2025-12-22T08:27:17","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=1090"},"modified":"2026-02-23T01:48:43","modified_gmt":"2026-02-23T00:48:43","slug":"whitelist-or-blacklist-domains-and-email-addresses","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/whitelist-or-blacklist-domains-and-email-addresses\/","title":{"rendered":"Whitelist or blacklist domains and email addresses"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you want to block messages from a specific sender \u2014 or ensure that emails from a trusted address are never filtered as spam \u2014 you can manage this directly from the<a href=\"https:\/\/panel.mybox.com\"> mybox panel<\/a> using <strong>Global Lists<\/strong>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/whitelist-or-blacklist-domains-and-email-addresses\/#Setting_up_a_rule\" >Setting up a rule<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/whitelist-or-blacklist-domains-and-email-addresses\/#Can_individual_mailbox_users_manage_their_own_rules\" >Can individual mailbox users manage their own rules?<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Setting_up_a_rule\"><\/span><strong>Setting up a rule<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Log in to the<a href=\"https:\/\/panel.mybox.com\"> mybox panel<\/a> and go to <strong>Email<\/strong>.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-2625577468\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\"><strong>2.<\/strong> Click the <strong>Global Lists (black\/white)<\/strong> button on the right.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"330\" height=\"533\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist.png\" alt=\"\" class=\"wp-image-4088\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist.png 330w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-186x300.png 186w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-7x12.png 7w\" sizes=\"auto, (max-width: 330px) 100vw, 330px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>3. <\/strong>The page shows any existing rules and an <strong>+ Add<\/strong> button to create new ones.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"309\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting-1024x309.png\" alt=\"\" class=\"wp-image-4092\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting-1024x309.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting-300x90.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting-768x231.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting-18x5.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklisting.png 1085w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>4. <\/strong>Enter the address you want to block or allow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ian@example.com \u2014 applies the rule to a specific sender<\/li>\n\n\n\n<li>*@example.com \u2014 applies the rule to all senders from that domain<\/li>\n<\/ul>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"427\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-adding.png\" alt=\"\" class=\"wp-image-4095\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-adding.png 679w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-adding-300x189.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-whiteblacklist-adding-18x12.png 18w\" sizes=\"auto, (max-width: 679px) 100vw, 679px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>4. <\/strong>Click <strong>+ Add<\/strong> to confirm. The rule becomes active within <strong>5 minutes<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_individual_mailbox_users_manage_their_own_rules\"><\/span><strong>Can individual mailbox users manage their own rules?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Users can manage their own address rules by logging into <strong>WebMail<\/strong> at<a href=\"https:\/\/mail.mybox.com\"> mail.mybox.com<\/a>. Go to <strong>Settings \u2192 CleanBox \u2192 Address Rules<\/strong> and add rules to specify which senders to receive, block, or send to the <strong>Spam<\/strong> folder.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"303\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-1024x303.png\" alt=\"\" class=\"wp-image-4105\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-1024x303.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-300x89.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-768x228.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-1536x455.png 1536w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox-18x5.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-cleannbox.png 1873w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[552,553,554,555,556,557,558,559,560,561],"class_list":["post-1090","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-email-blocking","manual_kb_tag-block-domain","manual_kb_tag-allow-domain","manual_kb_tag-domain-blacklist","manual_kb_tag-domain-whitelist","manual_kb_tag-email-blacklist","manual_kb_tag-email-whitelist","manual_kb_tag-global-lists","manual_kb_tag-blacklist-whitelist","manual_kb_tag-address-rules"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1090\/revisions"}],"predecessor-version":[{"id":3947,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/1090\/revisions\/3947"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=1090"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=1090"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}