{"id":10766,"date":"2026-06-23T09:37:21","date_gmt":"2026-06-23T07:37:21","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=10766"},"modified":"2026-06-23T09:37:22","modified_gmt":"2026-06-23T07:37:22","slug":"why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/","title":{"rendered":"Why changes in mybox may not appear while Cloudflare cache is active"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">When Cloudflare is active for a domain, some website content may be served from Cloudflare\u2019s cache instead of being loaded directly from your mybox hosting environment. This can make recent changes appear delayed, even if the update was already saved correctly in mybox or in your website admin panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This article explains why this happens, what is considered normal behavior, and what you can do when changes are not visible right away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#How_Cloudflare_cache_works\" >How Cloudflare cache works<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#Why_changes_may_not_appear_immediately\" >Why changes may not appear immediately<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#mybox_changes_vs_Cloudflare_cache\" >mybox changes vs. Cloudflare cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#How_to_check_whether_Cloudflare_cache_is_the_cause\" >How to check whether Cloudflare cache is the cause<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#How_to_make_the_changes_visible\" >How to make the changes visible<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#When_Development_Mode_is_useful\" >When Development Mode is useful<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#What_is_normal_behavior\" >What is normal behavior<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#When_to_contact_support\" >When to contact support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/why-changes-in-mybox-may-not-appear-while-cloudflare-cache-is-active\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Cloudflare_cache_works\"><\/span>How Cloudflare cache works<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-342351809\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Cloudflare sits between visitors and your hosting environment when its proxy is enabled for a domain. Instead of every visitor request reaching the hosting server directly, Cloudflare may serve cached versions of certain files from its own network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This usually applies to static files such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>images<\/li>\n\n\n\n<li>CSS files<\/li>\n\n\n\n<li>JavaScript files<\/li>\n\n\n\n<li>fonts<\/li>\n\n\n\n<li>cached page versions, depending on the Cloudflare configuration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Caching can improve loading speed because visitors may receive files from Cloudflare instead of waiting for the origin server to send them again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_changes_may_not_appear_immediately\"><\/span>Why changes may not appear immediately<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you update your website in mybox, the change is made on the hosting side. However, if Cloudflare already has an older cached version of the same file or page, visitors may continue seeing that older version until the cache expires or is cleared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can happen after changes such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>replacing an image<\/li>\n\n\n\n<li>editing website design files<\/li>\n\n\n\n<li>updating CSS or JavaScript<\/li>\n\n\n\n<li>changing a page layout<\/li>\n\n\n\n<li>modifying a website through a CMS such as WordPress<\/li>\n\n\n\n<li>deploying updated website files<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The change may be correct on the server, but Cloudflare may still be serving the previous cached version.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"mybox_changes_vs_Cloudflare_cache\"><\/span>mybox changes vs. Cloudflare cache<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">mybox stores and serves your website files from the hosting environment. Cloudflare can store temporary copies of some website resources in front of that environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These are separate layers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>mybox hosting<\/strong> is where your website files, database, and application run.<\/li>\n\n\n\n<li><strong>Cloudflare cache<\/strong> is a temporary delivery layer that may serve older copies of some website resources.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Because of this separation, clearing or updating something in mybox does not always automatically clear Cloudflare\u2019s cache.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_check_whether_Cloudflare_cache_is_the_cause\"><\/span>How to check whether Cloudflare cache is the cause<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A simple way to test this is to compare the website through different viewing methods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can try:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the website in a private or incognito browser window.<\/li>\n\n\n\n<li>Refresh the page using <strong>Ctrl + F5<\/strong> or <strong>Cmd + Shift + R<\/strong>.<\/li>\n\n\n\n<li>Test the website from another network or device.<\/li>\n\n\n\n<li>Temporarily pause Cloudflare or disable the proxy for the domain.<\/li>\n\n\n\n<li>Clear the Cloudflare cache and check the website again.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the change appears after clearing or bypassing Cloudflare cache, the hosting-side update was likely correct and the delay was caused by cached content.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_make_the_changes_visible\"><\/span>How to make the changes visible<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To make recent updates appear faster, clear the cache from Cloudflare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Cloudflare, you can usually use one of these options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Purge Everything<\/strong>, which clears cached files for the domain<\/li>\n\n\n\n<li><strong>Custom Purge<\/strong>, which clears only specific URLs<\/li>\n\n\n\n<li><strong>Development Mode<\/strong>, which temporarily bypasses Cloudflare cache while you work on the website<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For small updates, clearing only the affected URL or file is usually enough. For larger design or content changes, clearing all cached content may be more practical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_Development_Mode_is_useful\"><\/span>When Development Mode is useful<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cloudflare Development Mode is useful while actively editing a website. It temporarily bypasses Cloudflare cache, allowing you to see changes from the origin server more directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is helpful when working on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>design changes<\/li>\n\n\n\n<li>CSS adjustments<\/li>\n\n\n\n<li>JavaScript changes<\/li>\n\n\n\n<li>image replacements<\/li>\n\n\n\n<li>WordPress theme edits<\/li>\n\n\n\n<li>layout troubleshooting<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Development Mode is temporary and should normally be used only while making or testing changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_normal_behavior\"><\/span>What is normal behavior<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is normal for cached content to remain visible for a period of time after a website update. This does not always mean the update failed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The change may already be saved correctly in mybox, while Cloudflare continues serving an older cached version to visitors. The visible result depends on cache rules, browser cache, Cloudflare settings, and how the website generates its content.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_to_contact_support\"><\/span>When to contact support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact support if the change still does not appear after:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clearing Cloudflare cache<\/li>\n\n\n\n<li>refreshing the browser cache<\/li>\n\n\n\n<li>checking from another device or network<\/li>\n\n\n\n<li>confirming the file or content was updated correctly<\/li>\n\n\n\n<li>temporarily bypassing Cloudflare cache<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting support, include the affected domain, the exact URL where the change should appear, and a short description of what was changed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Changes made in mybox may not appear immediately when Cloudflare cache is active because Cloudflare can continue serving older cached versions of files or pages. Clearing the Cloudflare cache, using Development Mode, or temporarily bypassing the proxy can help confirm whether the update is already correct on the hosting side.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[12],"manual_kb_tag":[1323,1595,2433,4239,4240,4241,4242,4243,4244,4245],"class_list":["post-10766","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-cloudflare","manual_kb_tag-cache-invalidation","manual_kb_tag-clear-cache","manual_kb_tag-mybox-hosting","manual_kb_tag-cloudflare-cache","manual_kb_tag-purge-everything","manual_kb_tag-custom-purge","manual_kb_tag-development-mode","manual_kb_tag-cache-bypass","manual_kb_tag-content-delivery-network-cache","manual_kb_tag-website-caching"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10766\/revisions"}],"predecessor-version":[{"id":10767,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10766\/revisions\/10767"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=10766"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=10766"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=10766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}