{"id":10681,"date":"2026-06-15T09:40:39","date_gmt":"2026-06-15T07:40:39","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=10681"},"modified":"2026-06-15T09:40:40","modified_gmt":"2026-06-15T07:40:40","slug":"cpanel-vs-mybox-where-to-create-email-accounts","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/","title":{"rendered":"cPanel vs mybox: where to create email accounts"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Email accounts are created from different places in cPanel and mybox. In cPanel, mailboxes are usually created from the <strong>Email Accounts<\/strong> section. In mybox, mailboxes are created from the <strong>Emails<\/strong> section in the left-side menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This article explains where to create a new email account in mybox, what the mailbox settings mean, and where to find the information needed for email applications such as Outlook, Thunderbird, Apple Mail, or Gmail.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Where_email_accounts_are_created_in_cPanel\" >Where email accounts are created in cPanel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Where_email_accounts_are_created_in_mybox\" >Where email accounts are created in mybox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Fields_in_the_Add_new_mailbox_window\" >Fields in the Add new mailbox window<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#New_e-mail_address\" >New e-mail address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Password\" >Password<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Phone_number\" >Phone number<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Account_limit\" >Account limit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Active_anti-spam_filters\" >Active anti-spam filters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Filter_sensitivity\" >Filter sensitivity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Mailbox_description\" >Mailbox description<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Aliases\" >Aliases<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Managing_an_existing_email_account_in_mybox\" >Managing an existing email account in mybox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Webmail_and_configuration\" >Webmail and configuration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Mail_settings_in_mybox\" >Mail settings in mybox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#cPanel_vs_mybox_practical_difference\" >cPanel vs mybox: practical difference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#What_to_check_if_the_mailbox_does_not_receive_messages\" >What to check if the mailbox does not receive messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/cpanel-vs-mybox-where-to-create-email-accounts\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Where_email_accounts_are_created_in_cPanel\"><\/span>Where email accounts are created in cPanel<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-789448321\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">In cPanel, email accounts are usually created by going to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email \u2192 Email Accounts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From this section, you select the domain, enter the mailbox name, set a password, and create the account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, to create <code>contact@example.com<\/code>, you would select <code>example.com<\/code> as the domain and enter <code>contact<\/code> as the mailbox name.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Where_email_accounts_are_created_in_mybox\"><\/span>Where email accounts are created in mybox<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In mybox, email accounts are created from the <strong>Emails<\/strong> section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create a new mailbox:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your mybox account.<\/li>\n\n\n\n<li>Select <strong>Emails<\/strong> from the left-side menu.<\/li>\n\n\n\n<li>Click <strong>Add<\/strong> at the top of the email list.<\/li>\n\n\n\n<li>Enter the full email address in the <strong>New e-mail address<\/strong> field.<\/li>\n\n\n\n<li>Set the mailbox password.<\/li>\n\n\n\n<li>Enter the phone number connected to the mailbox, if required.<\/li>\n\n\n\n<li>Choose the mailbox account limit.<\/li>\n\n\n\n<li>Choose the anti-spam filter settings.<\/li>\n\n\n\n<li>Choose the filter sensitivity.<\/li>\n\n\n\n<li>Click <strong>Add new mailbox<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After the mailbox is created, it appears in the email list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related article: <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/\">How to Add a New Mailbox<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fields_in_the_Add_new_mailbox_window\"><\/span>Fields in the Add new mailbox window<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you click <strong>Add<\/strong>, mybox opens the <strong>Add new mailbox<\/strong> window. This window contains the main settings for the new mailbox.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"New_e-mail_address\"><\/span>New e-mail address<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is the full email address you want to create, for example:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><code>contact@yourdomain.com<\/code><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The domain must already be available in your mybox service before you can create a mailbox for it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If mail is not active for the domain yet, see <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-can-i-activate-the-mail-option-for-my-domain\/\">How Can I Activate Mail Options for My Domain?<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Password\"><\/span>Password<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is the password for the mailbox. It is used when logging in to webmail or when configuring the mailbox in an external email application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use a secure password and store it safely. If the mailbox password needs to be changed later, see <a href=\"https:\/\/mybox.com\/help\/knowledgebase\/how-to-change-your-email-password\/\">Change Email Password<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Phone_number\"><\/span>Phone number<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The phone number field is used as part of the mailbox setup. Enter the phone number in the format shown in the panel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Account_limit\"><\/span>Account limit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The account limit defines how much storage the mailbox can use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>0.5 GB<\/li>\n\n\n\n<li>2 GB<\/li>\n\n\n\n<li>5 GB<\/li>\n\n\n\n<li>Custom limit<\/li>\n\n\n\n<li>Without limit<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Choose a limit based on how the mailbox will be used. A general contact mailbox, sales mailbox, or frequently used business mailbox may need more storage than a rarely used address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related article: <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/e-mail-size-limits\/\">Box Size Limits<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Active_anti-spam_filters\"><\/span>Active anti-spam filters<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This setting controls the anti-spam protection used for the mailbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Recommended<\/strong> option enables the standard recommended filters. This option is suitable for most mailboxes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Custom<\/strong> option allows you to adjust the anti-spam configuration manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related articles:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/knowledgebase\/types-of-spam-filters\/\">Types of Anti-Spam Filters<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/knowledgebase\/how-to-manage-spam-filters\/\">Anti-spam filter management<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Filter_sensitivity\"><\/span>Filter sensitivity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Filter sensitivity controls how strictly incoming messages are checked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Low<\/li>\n\n\n\n<li>Medium<\/li>\n\n\n\n<li>High<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Medium<\/strong> is usually recommended because it balances spam protection with normal email delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If expected messages are not arriving, see <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/possible-problems-with-receiving-emails\/\">Possible Problems Receiving E-mails<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mailbox_description\"><\/span>Mailbox description<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The option <strong>I want to add a description to the mailbox<\/strong> lets you add an internal description. This can help identify the mailbox later, especially when there are many email accounts on the same service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you can use descriptions such as <code>Main contact address<\/code>, <code>Invoices<\/code>, or <code>Sales team<\/code>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Aliases\"><\/span>Aliases<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Aliases<\/strong> tab lets you manage additional email addresses that can point to the same mailbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An alias is not a separate mailbox. It is another address that delivers messages to the mailbox you are creating or managing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, <code>office@yourdomain.com<\/code> can be used as an alias for <code>contact@yourdomain.com<\/code> if both addresses should reach the same mailbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related articles:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/what-are-email-aliases\/\">What Are Email Aliases?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/\">Adding a New Email Alias<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Managing_an_existing_email_account_in_mybox\"><\/span>Managing an existing email account in mybox<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After a mailbox is created, it appears as a separate row in the <strong>Emails<\/strong> section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the email list, you can check:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the mailbox address,<\/li>\n\n\n\n<li>the mailbox status,<\/li>\n\n\n\n<li>the mailbox usage,<\/li>\n\n\n\n<li>the active filter setting,<\/li>\n\n\n\n<li>available actions for that mailbox.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Actions<\/strong> menu next to the mailbox gives access to mailbox-specific options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related article: <a href=\"https:\/\/mybox.com\/help\/knowledgebase\/list-of-possible-actions-for-a-mailbox\/\">List of Possible Actions to Perform on the Mailbox<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Webmail_and_configuration\"><\/span>Webmail and configuration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the right side of the <strong>Emails<\/strong> section, mybox shows quick access options for email tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Webmail<\/strong> option opens the browser-based mailbox interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Configuration<\/strong> option shows the mail server settings needed to connect the mailbox to an email application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related article: <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-email-client\/\">How to configure your email program<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mail_settings_in_mybox\"><\/span>Mail settings in mybox<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The email configuration panel shows the recommended server details for mybox mail:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Setting<\/th><th>Server<\/th><th>Ports<\/th><\/tr><\/thead><tbody><tr><td>IMAP<\/td><td><code>imap.mybox.com<\/code><\/td><td>143 \/ SSL: 993<\/td><\/tr><tr><td>POP3<\/td><td><code>pop3.mybox.com<\/code><\/td><td>110 \/ SSL: 995<\/td><\/tr><tr><td>SMTP<\/td><td><code>smtp.mybox.com<\/code><\/td><td>25 \/ TLS: 587<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When configuring an email application, use the full email address as the username. For example, use <code>contact@yourdomain.com<\/code>, not only <code>contact<\/code>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related articles:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/microsoft-outlook-2016-2019-configuration\/\">How to Set Up Email in Outlook 365<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/configuring-thunderbird\/\">Thunderbird Configuration<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/knowledgebase\/configuring-mybox-email-in-outlook-for-android\/\">Mail Configuration On Microsoft Outlook Android<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"cPanel_vs_mybox_practical_difference\"><\/span>cPanel vs mybox: practical difference<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Task<\/th><th>cPanel<\/th><th>mybox<\/th><\/tr><\/thead><tbody><tr><td>Create a mailbox<\/td><td>Email Accounts section<\/td><td>Emails section<\/td><\/tr><tr><td>Add a new mailbox<\/td><td>Create button inside Email Accounts<\/td><td>Add button at the top of the Emails page<\/td><\/tr><tr><td>Set mailbox storage<\/td><td>During mailbox creation<\/td><td>Account limit in the Add new mailbox window<\/td><\/tr><tr><td>Configure spam filtering<\/td><td>Spam Filters or mailbox settings<\/td><td>Active anti-spam filters during mailbox creation<\/td><\/tr><tr><td>Add aliases<\/td><td>Forwarders, aliases, or email routing tools depending on setup<\/td><td>Aliases tab in the Add new mailbox window<\/td><\/tr><tr><td>Open webmail<\/td><td>Webmail or Email Accounts section<\/td><td>Webmail option in the Emails section<\/td><\/tr><tr><td>Check mail client settings<\/td><td>Email configuration area<\/td><td>Configuration panel on the right side<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The main difference is the layout. In cPanel, email tools are spread across several email-related sections. In mybox, mailbox creation, mailbox limits, anti-spam settings, aliases, webmail access, and configuration details are available from the <strong>Emails<\/strong> section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_check_if_the_mailbox_does_not_receive_messages\"><\/span>What to check if the mailbox does not receive messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Creating an email account only creates the mailbox. For incoming messages to arrive in mybox, the domain must also send email traffic to mybox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the domain uses mybox nameservers, the required mail records are usually handled from the mybox DNS zone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the domain uses external DNS, make sure the MX records point to mybox. Without the correct MX records, messages may still be delivered to another email provider or hosting service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related articles:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/what-is-the-mx-record-in-your-domains-dns-zone\/\">What is an MX Record in the DNS Zone of Your Domain?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/\">How to Forward Mail to mybox<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mail-forwarding-to-another-provider\/\">Forwarding Mail to Another Provider<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In cPanel, email accounts are created from <strong>Email Accounts<\/strong>. In mybox, they are created from <strong>Emails \u2192 Add<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add new mailbox<\/strong> window lets you set the email address, password, mailbox limit, anti-spam filters, filter sensitivity, and aliases. After creating the mailbox, use the <strong>Configuration<\/strong> panel to find the correct IMAP, POP3, and SMTP settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[4238],"manual_kb_tag":[4274,242,274,322,2017,2095,2624,2996,4272,4273],"class_list":["post-10681","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-cpanel-vs-mybox","manual_kb_tag-account-limit","manual_kb_tag-mybox","manual_kb_tag-mailbox-settings","manual_kb_tag-email-configuration","manual_kb_tag-email-accounts","manual_kb_tag-mailbox-password","manual_kb_tag-cpanel","manual_kb_tag-create-mailbox","manual_kb_tag-create-email-account","manual_kb_tag-add-new-mailbox"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10681\/revisions"}],"predecessor-version":[{"id":10682,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/10681\/revisions\/10682"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=10681"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=10681"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=10681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}